FAQ

General

How can I give feedback about the event?

Prior to the event, email info@usquidditch.org. After the event, a survey will be available.

Where is the event held?

Shawnee Sports Complex
1 Salango Way
Dunbar, WV 25064

How can I get weather alerts and schedule updates via text message?

Sign up for our mass text messaging list through Trumpia. The link will be available soon. Please note that per federal law text messages will only be delivered between the hours of 8 am and 9 pm of the recipient’s local time. If your area code is not in Eastern timezone, you may not get all of the text messages.

I’m a photographer, how do I get a press pass?

If wish to volunteer as a photographer on the photo team, fill out this form. If you are with a news outlet, please use this press pass form.

How do I volunteer?

Go to the volunteer page of this website for more information and to sign-up.

What can and cannot be brought into the venue?

A full list of site policies is available here.

Are there water fountains and/or water available for purchase on-site?

Yes. Water will be available at each field and at all athletic trainer tents. There are also water fountains located at the bathrooms.

What hotels should I stay at?

For players, click this link to see available hotels. For fans, more information is here.

Where is the lost and found on-site?

Lost and found will be located at the guest services tent.

How can I receive event updates?

Sign up for our email list here.

Will there be a livestream of the event?

Yes! We will be livestreaming on YouTube

Where can I find the event schedule?

The full event schedule is available here.

Where can I find a map with pitch assignments?

The site map will be available here.

What kind of seating will be available?

Bleacher seating will be available at one or two of the pitches. Chairs are also available at each pitch. 

Will there be parking on site? Is it free?

Yes, and parking is free. 

Is there Wifi on site?

More information will be available soon.

Are pets allowed into the facility?

More information will be available soon. Service animals are permitted at the facility.

Food and Drink

What sort of food and drink will be available to purchase on site?

A variety of food and drink will be available to purchase on site. Information is available here.

Is alcohol available for purchase on site?

More information will be available soon.

Tickets

Will tickets be sold on-site at the event?

Yes! However, for the best prices on tickets, we encourage you to purchase your tickets in advance. 

What entrance(s) do I go to if I want to buy a ticket or get my purchased ticket scanned?

More information will be available soon.

Do I have to bring my ticket to the event?

Yes, all ticket-holders must bring a copy of their ticket, either printed or using an e-ticket on your smartphone or tablet.

What is the refund policy?

All ticket purchases are non-refundable.

What is the ticket transfer policy?

We allow ticket transfers up to 48 hours before the event. To transfer a ticket to someone else, email info@usquidditch.org with your confirmation number, the order’s original name and email address, and the name and email address of the person you are transferring the order to.

I lost my ticket, what do I do?

Before the event, email info@usquidditch.org and we will help you. On-site, go to the ticket booth at the main entrance. We will be able to look up your ticket purchase there.

Vendors and Merchandise

How do I sign up to vend?

Fill out the form on this page.

Will vendors accept credit cards?

The USQ merchandise booth will accept credit cards. Other vendors may or may not accept credit cards. Click here for more information.

How do I pre-order merch?

Merch is available to pre-order through the end of March. You may pre-order merch (event t-shirt and event tank) through Eventbrite

How do I pick-up merch that I pre-ordered?

Instructions will be emailed out at the beginning of April.