FAQ

General

How can I give feedback about the event?

Fill out the post-event survey here.

Where is the event held?

Round Rock Multipurpose Complex
2001 N. Kenney Fort Blvd
Round Rock, TX 78665

How can I get weather alerts and schedule updates via text message?

Sign up for our mass text messaging list through Trumpia here. Please note that per federal law text messages will only be delivered between the hours of 8 am and 9 pm of the recipient’s local time. If your area code is not in Central timezone, you may not get all of the text messages.

I’m a photographer, how do I get a press pass?

If wish to volunteer as a photographer on the photo team, fill out this form. If you are with a news outlet, please use this press pass form.

How do I volunteer?

Fill out this form

What can and cannot be brought into the venue?

A full list of site policies is available here.

Are there water fountains and/or water available for purchase on-site?

Yes. Water will be available at each field and at all athletic trainer tents. There are also water fountains located at the bathrooms.

What hotels should I stay at?

For players, click this link to see available hotels. For fans, we have a special $119 rate available at the Holiday Inn Austin Round Rock. More information is here.

Where is the lost and found on-site?

Lost and found will be located at the guest services tent at the North Entrance.

How can I receive event updates?

Sign up for our email list here.

Will there be a livestream of the event?

Yes! We will be livestreaming on YouTube

Where can I find the event schedule?

The full event schedule is available here.

Where can I find a map with pitch assignments?

The site map will be available here.

What kind of seating will be available?

Bleacher seating is available at pitches 1 and 2. Chairs are also available at each pitch. 

Will there be parking on site? Is it free?

Yes, and parking is free. There is a large parking lot at the north of the facility and a smaller parking lot at the south of the facility. There is also ample overflow parking. 

Is there Wifi on site?

Yes, public Wi-Fi will be available.

Are pets allowed into the facility?

No pets are allowed into the facility. Service animals are permitted at the facility.

Food and Drink

What sort of food and drink will be available to purchase on site?

A variety of food and drink will be available to purchase on site.

In addition, the concessions stand will be open in lower level of the clubhouse building. Information is available here.

Is alcohol available for purchase on site?

Yes. On Sunday from 2 – 8:30 pm, there will be a beer garden next to the grass championship pitch open to those 21 and older. Beer and wine will be available to purchase. All attendees are expected to abide by the alcohol policies listed here.

Tickets

Will tickets be sold on-site at the event?

Yes! However, for the best prices on tickets, we encourage you to purchase your tickets in advance. 

What entrance(s) do I go to if I want to buy a ticket or get my purchased ticket scanned?

The North Entrance will be open all weekend, from 7:30 am – 9:45 pm on Saturday and then from 8 am – 8:30 pm on Sunday. The South Entrance will be open from 7:30 – 6:30 pm on Saturday and from 8 am – 6:30 pm on Sunday.

Do I have to bring my ticket to the event?

Yes, all ticket-holders must bring a copy of their ticket, either printed or using an e-ticket on your smartphone or tablet.

What is the refund policy?

All ticket purchases are non-refundable.

What is the ticket transfer policy?

We allow ticket transfers up to 48 hours before the event. To transfer a ticket to someone else, email events@usquidditch.org with your confirmation number, the order’s original name and email address, and the name and email address of the person you are transferring the order to.

I lost my ticket, what do I do?

Before the event, email events@usquidditch.org and we will help you. On-site, go to the ticket booth at the main entrance. We will be able to look up your ticket purchase there.

Vendors and Merchandise

How do I sign up to vend?

Fill out the form on this page.

Will vendors accept credit cards?

The USQ merchandise booth will accept credit cards. Other vendors may or may not accept credit cards. Click here for more information.

How do I pre-order merch?

Merch is available to pre-order through April 4. If you are buying a ticket, you may pre-order merch (event t-shirt and event tank) through Eventbrite. If you are not buying a ticket, pre-order through Paypal here.

How do I pick-up merch that I pre-ordered?

Instructions were emailed out on Saturday, April 6. Players, officials, and volunteers have the option of getting their merch early, on Friday, April 12 during player check-in. Everyone else can get their merch on Saturday, April 13 from 7:30 am – 9 pm or Sunday, April 14 from 8 am – 8 pm at the USQ merch tent. You can find the tent location on the site map here.